Privacy Policy

Privacy Policy

1. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Government-issued identification
• Special preferences and requests
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Reservation Management: To process and manage your hotel reservations
• Service Delivery: To provide hotel services and amenities
• Communication: To send confirmation emails, updates, and important notices
• Marketing: To send promotional offers and newsletters (with your consent)
• Security: To ensure the safety and security of our guests and property
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with hotel operations
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights and safety of our guests and staff

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Staff training on data protection and privacy

5. Your Rights and Choices

As a guest, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Provide customer service and support

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16 without parental consent.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.